Midnight Musings

Tag: Project Management

  • The Smartest Tool in the Room

    The Smartest Tool in the Room

    This thought began while we were evaluating new Professional Services Automation (PSA) platforms — every vendor pitching their “AI-powered, all-in-one” solution to simplify delivery, optimize resources, and predict success before kickoff.

    Sounds brilliant. Except every program manager knows the truth: none of these tools truly talk to each other.

    We live surrounded by “smart” systems — Asana, Changepoint, Smartsheet, Jira, Salesforce, Monday.com, Google Workspace — yet we still spend hours stitching them together. Each tool works in isolation, but together? They’re chaos wrapped in APIs.

    That’s why, even in 2026, Excel remains the command center. It’s where all the scattered data finally makes sense. Because no matter how advanced the tech gets, AI still can’t replace human judgment, context, and the ability to simplify.

    The goal isn’t AI everywhere — it’s clarity everywhere.

    Until then, Excel and human judgment remain the most reliable AI we’ve got.

    — Midnight musings from the trenches of delivery.

    #Midnight-Musings

  • Still Working on It

    Still Working on It

    Escalation calls are every program manager’s rite of passage. You join with no solution, an angry customer, and the uneasy feeling that your only update is still, “We’re working on it.”

    About nine years ago, I was in one of those situations on a BI project. A critical issue had dragged on for weeks. Three weeks in, I took a pause — stopped defending, turned my camera on, and just listened. I acknowledged their frustration and was honest about what we were trying, where we were stuck, and what we still didn’t know.

    Eventually, when we finally resolved the issue, the real outcome was unexpected — they trusted me more than before. Somehow, the escalation built a stronger relationship instead of breaking it.

    Customers understand technical challenges; they’ve faced them too. When you’re transparent — when you say, this is the problem, this is what we’re trying, and we don’t yet have the answer — you build trust even when things are breaking.

    So the next time you walk into one of those fiery calls, remember — you don’t always need a solution. Sometimes, you just need to listen.

    — Midnight musings from the trenches of delivery.

    #Midnight-Musings