This thought began while we were evaluating new Professional Services Automation (PSA) platforms — every vendor pitching their “AI-powered, all-in-one” solution to simplify delivery, optimize resources, and predict success before kickoff.
Sounds brilliant. Except every program manager knows the truth: none of these tools truly talk to each other.
We live surrounded by “smart” systems — Asana, Changepoint, Smartsheet, Jira, Salesforce, Monday.com, Google Workspace — yet we still spend hours stitching them together. Each tool works in isolation, but together? They’re chaos wrapped in APIs.
That’s why, even in 2026, Excel remains the command center. It’s where all the scattered data finally makes sense. Because no matter how advanced the tech gets, AI still can’t replace human judgment, context, and the ability to simplify.
The goal isn’t AI everywhere — it’s clarity everywhere.
Until then, Excel and human judgment remain the most reliable AI we’ve got.
— Midnight musings from the trenches of delivery.
#Midnight-Musings
Midnight Musings 